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A: No, AVA does not replace human agents. AVA is designed to handle Tier 1 queries, such as frequently asked questions and general guidance, thereby allowing your human agents to focus on more complex and nuanced cases. When a query requires the attention of a human agent, AVA seamlessly escalates it to ensure you receive the in-depth information you need. This balance helps you provide efficient and thorough customer service, ensuring all your customers concerns are addressed effectively.

A: AVA, our advanced virtual assistant, is equipped to handle a wide range of common support requests to ensure you customers have a seamless experience. Whether they need to know opening hours, learn more about specific product details, check the status of orders, get help with their account, or require step-by-step guidance, AVA is here to assist. Additionally, for more technical workflows, AVA can prequalify your inquiries before scheduling appointments in your calendar. This feature is fully customizable, and we provide a thorough consultation to tailor AVA's capabilities to meet your specific needs.

A: Absolutely! We aim to provide seamless and extraordinary customer service. Our innovative AVA (Automated Virtual Assistant) is capable of handling both phone calls and website chats. Whether you have a quick question while browsing our website or prefer to speak over the phone, AVA is equipped to assist you efficiently and effectively. Designed to cater to the unique needs of your customers, AVA ensures that queries are addressed promptly so your customers can enjoy a hassle-free experience.

A: AVA’s Customer Service Agent (AVA) is an advanced, AI-driven virtual assistant integrated into your businesses telephony system and website to enhance customer service experiences. This innovative tool provides instant, accurate responses to a wide range of customer inquiries, significantly improving the efficiency and satisfaction of customer interactions. AVA can assist with FAQs, help navigate your services, provide order updates, and more, reducing wait times and ensuring that customers receive the help they need promptly. By leveraging AVA's capabilities, your business ensures a seamless, 24/7 support experience, aligning with your commitment to providing top-notch service and support to your valued customers.

A: Yes, AVA can seamlessly escalate calls or chats directly to a human agent. When AVA identifies that a customer requires further assistance, it will transfer the conversation with the complete context of the interaction, ensuring a smooth transition and continued support. This system ensures customers receive prompt and effective service, aligning with your commitment to exceptional customer care.

A: We ensure that the integration of AVA with your current systems is seamless and efficient. AVA is designed to connect effortlessly with popular CRM and ticketing tools such as Zendesk, HubSpot and Pipedrive, to name a few. Once integrated, each conversation handled by AVA is automatically logged into these systems, ensuring a cohesive record-keeping process. This integration allows us to maintain a consistent and comprehensive view of customer interactions, enhancing our ability to provide high-quality service and support. Whether you are tracking customer queries, managing tickets, or analysing interaction data, AVA’s integration facilitates an organised and efficient workflow.

A: Yes. We understand the importance of clear and effective communication with our diverse clientele. As an additional service, AVA, our advanced virtual assistant, can detect languages automatically and respond in the caller’s preferred language. This ensures that all our customers receive the support they need in a language they are comfortable with.

A: If AVA, doesn't know the answer to question, she will politely inform of the limitation and ensure the query still gets the attention it needs. AVA will either route your request to one of our knowledgeable human agents for a more accurate response or create a ticket for follow-up. This way, we ensure that your inquiry is addressed promptly and thoroughly, maintaining the high standard of customer service you pride yourself on.

A: We prioritise the security of your data with the utmost care. We leverage advanced security measures to ensure that all interactions are encrypted both in transit and at rest. This means that your data is protected whether it's being sent to us or stored within our systems. Additionally, we implement PII (Personally Identifiable Information) redaction to prevent unauthorised access to sensitive information. Our secure webhooks further contribute to secure data transmissions, and we enforce strict access controls to ensure that only authorised personnel can access your data. Rest assured, your privacy and security are paramount in our operations.

A: Yes, we understand the importance of maintaining a consistent brand voice and adhering to specific policies. That's why AVA’s knowledge base and tone can be fully customised to match your unique requirements. Whether you need to adjust the language to better reflect your brand personality or fine-tune responses to ensure compliance with your policies, AVA offers the flexibility you need. By tailoring AVA’s responses, you can enhance customer interactions and ensure a seamless experience that aligns with your business’s values and standards. The AVA Team is always on hand to iterate, with turn-around time being within 24 hours of your request.

A: Yes, AVA provides comprehensive conversation logs for all customer interactions. All calls and chats are logged and stored securely, ensuring you have full access to the conversation transcripts. This enables your team to review, analyse, and improve customer service interactions. Our commitment to maintaining detailed and secure records aligns with our dedication to providing top-notch service and transparency to our customers.

A: We pride ourselves on efficient and speedy deployment of AVA. For most businesses, the deployment process can be completed in under two weeks following the onboarding phase. However, the exact timeline can vary based on a few factors, such as CRM integrations, setup requirements, and the overall scope of the project. During our initial consultation, we will provide a more precise timeframe tailored to your specific needs. Our goal is to ensure a smooth and swift deployment so that you can start benefiting from AVA's capabilities as soon as possible.

A: Yes, AVA can schedule appointments or take bookings. Our advanced AI assistant, seamlessly integrates with your calendar or booking system to automatically confirm appointments and notify all participants of the event This ensures a smooth and efficient scheduling process, allowing you to focus on what matters most. Whether you're managing a busy schedule or coordinating multiple bookings, AVA is designed to handle your needs with precision and ease.

A: We leverage advanced AI technology to ensure exceptional customer service, even during peak times. AVA scales instantly, allowing us to manage hundreds of simultaneous calls and chats without any wait times. This capability ensures that all our customers receive prompt and efficient support, maintaining the highest standards of service that you expect from a local business dedicated to your needs.

A: AVA is a versatile solution ideal for any industry that deals with frequent inbound customer calls and messages. AVA can be specifically tailored to support a wide range of sectors including retail, finance, and real estate. Whether your business involves customer service in a bustling retail environment, managing inquiries and transactions in the finance sector, or handling property-related communications in real estate, AVA can streamline your operations, enhance customer satisfaction, and improve response times. Any local business that communicates regularly with clients through calls and messages can harness the power of AVA to optimise their customer service processes and grow their business.