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Terms & Conditions

1.Acceptance of Terms

By accessing or using our website, products, or services, you agree to comply with and be bound by these Terms & Conditions. If you do not agree, you should not use our services.

2. Services Provided

AVA Automations provides AI-powered customer service solutions, including automated reception, inbound call handling, and website chat services. Features may include but are not limited to: call answering, message handling, CRM integration, and data reporting.

3. Eligibility

You must be at least 18 years old to use our services. By using our website or services, you confirm you meet this requirement.

4. User Responsibilities

You agree to use our services only for lawful purposes and not to:

  • Misuse or attempt to gain unauthorized access to our systems.

  • Upload or transmit malicious code, spam, or harmful material.

  • Use AVA Automations for fraudulent or illegal business activities.

5. Accounts and Security

Certain features may require account registration. You are responsible for maintaining the confidentiality of your account and password, and for all activities under your account. Notify us immediately of any unauthorized access or breach.

6. Payments and Subscriptions

If you purchase a subscription or paid service:

  • Fees are billed in advance on a recurring basis unless otherwise stated.

  • All payments are non-refundable, except as required by law.

  • We reserve the right to suspend or terminate services for non-payment.

7. Intellectual Property

All content, technology, and branding on this website and within our services are the intellectual property of AVA Automations, unless otherwise stated. You may not copy, reproduce, or distribute our materials without written consent.

8. Data Protection & Privacy

We are committed to protecting your data. Our Privacy Policy explains how we collect, store, and process your information. By using our services, you consent to such processing in compliance with applicable laws.

9. Service Availability

While we strive for uninterrupted service, we do not guarantee that our website or services will always be available, error-free, or secure. We may suspend access temporarily for maintenance or upgrades.

10. Limitation of Liability

To the fullest extent permitted by law, AVA Automations will not be liable for any indirect, incidental, or consequential damages, including loss of profits, data, or business opportunities, arising from your use of our services.

11. Indemnification

You agree to indemnify and hold harmless AVA Automations, its directors, employees, and partners from any claims, liabilities, or expenses arising from your use of our services or violation of these Terms.

12. Termination

We reserve the right to suspend or terminate your access to our services at our sole discretion, without prior notice, if you violate these Terms.

13. Governing Law

These Terms are governed by and construed under the laws of United Kingdom. Any disputes shall be subject to the exclusive jurisdiction of the courts of Wales.

14. Changes to Terms

We may update these Terms at any time. Continued use of our services after changes are posted constitutes acceptance of the revised Terms.

15. Contact Information

For questions or concerns about these Terms, please contact us at:
Email: contact@ava-automations.com
 

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