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Privacy Policy

1. Introduction

This Privacy Policy explains how AVA Automations collects, uses, and protects personal data when you use our services, including AI-powered customer reception, inbound call handling, and website chat services. We are committed to safeguarding your privacy and ensuring compliance with applicable data protection laws, including GDPR (EU), UK GDPR, and CCPA (California), where applicable.

2. Information We Collect

We may collect the following types of information when you use our website or services:

  • Personal Information: Name, email address, phone number, and other details you provide.

  • Call & Chat Data: Conversation transcripts, call recordings, and support requests.

  • Technical Information: IP address, device/browser type, and usage logs.

  • Business Information: CRM and ticketing system data integrated with AVA.

3. How We Use Your Information

We use your information for:

  • Providing and improving our services.

  • Responding to customer inquiries.

  • Logging and routing conversations to CRM/ticketing systems.

  • Security, fraud prevention, and compliance.

  • Service analytics and reporting.

We do not sell or rent personal data to third parties.

4. Legal Basis for Processing (GDPR)

If you are located in the EU or UK, we process your personal data based on:

  • Contractual necessity – to deliver the services you requested.

  • Consent – for specific optional features such as marketing.

  • Legitimate interests – to improve service quality and ensure security.

  • Legal obligations – to comply with applicable laws.

5. Data Storage and Security

  • All data is encrypted in transit (TLS 1.2+) and at rest (AES-256).

  • Sensitive information may be redacted before storage.

  • Access is restricted to authorized personnel only.

  • Data is stored in compliance-ready infrastructure (e.g., SOC 2, GDPR).

  • We retain personal data only as long as necessary for service delivery or legal obligations.

6. Sharing of Information

We may share limited data with:

  • Service Providers: Hosting, CRM, and technical support platforms bound by confidentiality agreements.

  • Legal Authorities: Where required by law or to protect rights, safety, or security.
    We do not sell customer data.

7. Your Rights (GDPR & CCPA)

Depending on your location, you may have rights including:

  • Access to your personal data.

  • Correction or deletion of your data.

  • Restriction or objection to data processing.

  • Data portability.

  • The right to withdraw consent at any time.
    To exercise these rights, contact us at [Insert Contact Email].

8. Cookies and Tracking

Our website may use cookies and tracking technologies to improve functionality and measure performance. You can manage cookie preferences via your browser settings.

9. Data Transfers

  • If we transfer personal data outside of your jurisdiction (e.g., from the EU to the US), we implement appropriate safeguards such as Standard Contractual Clauses or equivalent mechanisms.

10. Children’s Privacy

Our services are not directed at children under 16. We do not knowingly collect data from children.

11. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

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